A piece is dropped but remains intact
Set it on a stable surface and inspect the body, rim, foot, and handles under good light before using it again.
A fine line appears in the glaze
Decorative crackle may be intentional. If the line continues through the ceramic body or changes with pressure, stop using the piece and contact ORENSU with clear photographs.
A mark remains after normal washing
Do not scrub aggressively. Send a photograph and the product name so the safest cleaning method can be confirmed.
A piece arrives damaged
Keep the packaging, photograph the parcel and damage, and contact ORENSU promptly so the order can be reviewed under the current returns policy.