Return Window
You may contact us within 7 days of delivery to request a return. Items sent back without prior contact may not be accepted.
Return Conditions
Returned items must remain unused, undamaged, and in their original condition. Because ceramic pieces are fragile, the original protective packaging should be kept whenever possible.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@orensu.com. Please include your order number, clear photos of the product, outer packaging, inner protective packaging, and shipping label.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. For ceramic returns, we recommend using a trackable shipping service and secure protective packaging.
Refunds
Once we receive and inspect the returned item, we will notify you of the refund status. Approved refunds will be issued to the original payment method.
Non-returnable Items
Custom, personalized, final-sale, or customer-damaged-after-delivery items may not be eligible for return.
Need help with a return?
Please contact us before sending any item back.