Overview
This website is operated by ORENSU. Throughout the site, the terms “we,” “us,” and “our” refer to ORENSU. By visiting our site or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms, policies, or notices referenced here or available by hyperlink.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have permission from a parent or legal guardian to use this site. You may not use our products or services for any unlawful or unauthorized purpose.
Any violation of these Terms may result in the suspension or termination of your access to the site or services.
Product Information
ORENSU offers ceramic pieces, including Longquan celadon and related objects. We aim to present product colors, dimensions, glaze details, and descriptions as accurately as possible. However, slight variations may occur due to photography, screen settings, handmade production, kiln effects, glaze flow, or natural ceramic variation.
These characteristics are part of the material and craft nature of ceramic objects and should not automatically be considered defects.
Pricing and Availability
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Product availability is not guaranteed until your order has been confirmed.
We may refuse, limit, or cancel orders if we believe an order contains inaccurate information, suspected fraud, payment issues, inventory errors, or misuse of the site.
Orders and Payment
When placing an order, you agree to provide accurate billing, shipping, contact, and payment information. Payment must be authorized and successfully processed before an order can be fulfilled.
If payment authorization fails, if order details are incomplete, or if we are unable to verify necessary information, your order may be delayed or cancelled.
Shipping and Delivery
Shipping times, costs, and delivery estimates are provided for reference and may vary depending on destination, carrier conditions, customs procedures, weather, or other circumstances outside our control.
Once an order is handed to the carrier, delivery timing may be affected by the carrier’s service process. Please review our Shipping Policy for additional delivery details.
Returns, Damage, and Inspection
Because ceramic pieces are fragile objects, customers should inspect the package and item carefully upon delivery. If an item arrives damaged, please contact us promptly with your order number and clear photos of the item, packaging, and shipping label.
Returns, replacements, and damage support are handled according to our Return Policy. Please contact us before sending any item back.
Use of the Website
You agree not to interfere with the operation of the site, attempt unauthorized access, introduce malicious code, copy site content for commercial misuse, or use the website in a way that may harm ORENSU, other customers, or third-party service providers.
Intellectual Property
All site content, including text, images, product photography, design, layout, graphics, branding, logos, and visual presentation, belongs to ORENSU or its content providers unless otherwise stated. You may not reproduce, distribute, modify, or commercially use our content without written permission.
Third-Party Services
Our store may use third-party services for payment processing, shipping, analytics, fraud prevention, hosting, or other operational functions. Your use of those services may also be subject to their own terms and policies.
Limitation of Liability
To the fullest extent permitted by applicable law, ORENSU shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the site, purchase of products, delivery delays, service interruptions, or inability to use the site.
Nothing in these Terms is intended to limit rights that cannot be limited under applicable law.
Changes to These Terms
We may update, revise, or replace these Terms of Service from time to time. Any changes will be posted on this page. Continued use of the site after updates are posted means you accept the revised terms.
Contact Information
Questions about these Terms of Service may be sent to: