Information We Collect

When you place an order, create an account, contact us, or subscribe to updates, we may collect information such as your name, email address, shipping address, billing address, phone number, order details, customer support messages, and related communication records.

How We Use Information

We use your information to process orders, arrange shipping, provide customer support, communicate order updates, prevent fraud, maintain website security, improve the shopping experience, and operate ORENSU as an online store.

Payment Information

Payment information is processed by secure third-party payment providers. ORENSU does not store full credit card numbers on our website. Your payment may be subject to the privacy practices of the payment provider used at checkout.

Shipping and Fulfillment

We may share necessary order and delivery information with shipping carriers, fulfillment partners, and service providers who help us prepare, pack, and deliver your order within the United States.

Email Subscriptions

If you subscribe to ORENSU Updates, we may use your email address to send collection updates, new ceramic arrivals, brand stories, product notes, and selected marketing communications. Subscribers join by submitting their email through our website subscription form.

MailPoet Email Service

ORENSU uses MailPoet to manage website email subscriptions, subscriber lists, newsletter delivery, and unsubscribe preferences. Your email address and subscription status may be processed through MailPoet for the purpose of delivering ORENSU email updates and managing your subscription.

Marketing Consent and Unsubscribe

We send marketing emails only to subscribers who choose to join ORENSU Updates or otherwise provide consent where required. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Cookies and Website Data

Our website may use cookies and similar technologies to support core functions such as cart operation, account login, checkout, security, and basic site performance. At this stage, ORENSU does not intentionally enable advertising pixels, remarketing pixels, or advanced email and site engagement tracking. If such tracking tools are enabled in the future, this Privacy Policy and our cookie notices will be updated accordingly.

Sharing Information

We may share necessary information with service providers who help us operate the store, including payment processors, shipping carriers, website hosting providers, email service providers, security tools, and fraud prevention services. We do not sell your personal information.

Data Retention

We retain order and customer information only as long as necessary for order fulfillment, customer support, legal, tax, accounting, security, and business record purposes. Email subscription data may be retained while your subscription remains active or as needed to manage unsubscribe records.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal, tax, security, fraud prevention, unsubscribe record, and order record requirements.

Contact

For privacy-related questions, please contact us at info@orensu.com.