Frequently Asked Questions

ORENSU focuses on Longquan celadon made through craft-led forming, glazing, and firing processes. Individual pieces can show natural differences in glaze tone, surface, form, and crackle; the product page is the current source for the details of a specific item.

Longquan celadon is a historic ceramic tradition from Longquan in Zhejiang, China, known for restrained forms and luminous green glazes created through iron-bearing glaze materials and high-temperature firing.

Not necessarily. Natural variation is part of hand forming and kiln firing. Glaze tone, crackle, surface texture, and small dimensional details can vary while remaining consistent with the character of the piece.

Use a piece for food or beverages only when the individual product information indicates that purpose. Decorative objects should not automatically be treated as food-service ware.

ORENSU currently accepts delivery addresses within the United States. The address entered at checkout determines whether an order can proceed and which delivery options are available.

The live checkout calculation is authoritative. Available rates depend on the delivery address, package size, package weight, and carrier options available for that order.

Tracking information is provided when it becomes available from the carrier. Allow time for a new tracking number to activate in the carrier system.

Keep the product and all packaging, then contact ORENSU within 48 hours of delivery. Include the order number and clear photographs of the item, outer box, inner protective packaging, and shipping label.

The payment methods actually displayed at checkout are the current source of truth. Depending on the checkout session and eligible device or browser, these may include card payment, PayPal, and supported express wallet options.

Apple Pay, Google Pay, and similar express options can depend on the payment provider, browser, device, wallet setup, and checkout eligibility. If an express option is unavailable, use another payment method shown by checkout.

Sensitive payment fields are supplied by the configured payment provider. ORENSU relies on those provider-owned payment controls rather than creating a separate hand-authored card form.

The current checkout presents one selected payment method for an order. Use one of the available methods shown during checkout to complete the purchase.

Contact ORENSU within 7 days of confirmed delivery for an eligible return request. Items should be unused and undamaged and should retain their original protective packaging whenever possible.

Email info@orensu.com with your order number and reason for the request. Do not send a ceramic piece back until ORENSU confirms the return instructions.

Customers are responsible for return shipping unless an item arrives damaged, defective, or incorrect.

After a returned item is received and inspected, ORENSU confirms the decision. An approved refund is issued to the original payment method.

Hand wash with lukewarm water, a soft cloth, and mild neutral dish soap when needed. Avoid abrasive pads, scouring powders, bleach, ammonia, and strongly acidic cleaners.

Do not assume every piece is dishwasher- or microwave-safe. Follow the care information supplied with the individual product. The general ORENSU care guidance favors gentle hand washing.

Warm teaware gradually, let hot pieces cool naturally, and avoid rapid changes between hot and cold. Do not move a very hot piece directly onto a cold or wet surface.

Fine surface crackle can be an intentional characteristic of celadon. If a line appears to continue through the ceramic body or changes with pressure, stop using the piece and contact ORENSU with clear photographs.

Yes. Retail, hospitality, interior, gifting, and other larger-order enquiries can be reviewed directly with ORENSU. Contact info@orensu.com with your business name, location, intended products, and approximate quantity.

ORENSU does not publish a universal wholesale minimum on this FAQ. Product availability, quantities, pricing, lead time, packaging, and delivery should be confirmed in a written quotation for the specific enquiry.

Customization can be discussed case by case. Feasibility depends on the product, quantity, production requirements, packaging scope, and timing, so no customization should be assumed until ORENSU confirms it in writing.

Sample availability can be discussed with ORENSU and depends on current inventory and the proposed order. Contact info@orensu.com with the pieces you are considering.